Vera ships worldwide, and you can track your order at all times. Shipping costs are included in the product price.

Your order will be processed for shipment on the date indicated in our confirmation, or, if no date is specified, within 30 days of order confirmation, except in exceptional circumstances.

Delivery will be made to the address specified at the time of purchase. We do not ship to P.O. boxes or Poste Restante addresses.

If your delivery address is in a remote location, such as distant islands or other hard-to-reach areas, we may not be able to deliver. If this occurs, we will notify you. We reserve the right not to ship to regions restricted by current export laws.

Products from the same order cannot be shipped to different addresses. Currently, we can only ship to one address per order. For shipments to multiple addresses, you will need to place separate orders.

Deliveries are made through our trusted courier agencies and/or postal services, from Monday to Saturday (or on regular business days in regions with different schedules than Western countries), excluding holidays, generally between 8:00 a.m. and 5:00 p.m. The courier may require a signature for package receipt.

All orders are subject to verification, particularly of billing and shipping addresses, as well as the payment method. If necessary, we may request additional information to complete the verification. This process could extend the delivery time by up to one week beyond what is indicated in the order confirmation.

Delivery time may also be delayed due to order verification and product availability. Vera is not responsible for unexpected delays during the shipping process.

If you place an order for international delivery, it may be inspected by customs authorities and subject to import duties applicable upon arrival at the destination. These taxes and duties will be your responsibility. We have no control over these fees and cannot predict their amount. For more information, please contact your local customs office before placing your order. If you return an item, import duties will be refunded if they were included in the purchase price; if not, you must claim them directly from your country's customs.

You must comply with all applicable laws and regulations at the order's destination. We will not be responsible for non-compliance with these regulations.

Vera will send you emails during the purchase process to inform you about the status of your order. You will also be able to track the delivery using the tracking number provided by the courier company, which you will find in the shipping confirmation email.

If you place an order within your own customs zone or region, import duties will not apply, but you may be subject to VAT or local sales taxes.

For customers outside their customs zone, the prices you see online do not include import duties. You may have to pay these upon receipt of your order or at a later date, depending on your country's regulations. You will not be subject to VAT or sales taxes, but other local taxes may apply.

The risk of loss or damage to the products becomes your responsibility from the moment of delivery or collection. Ownership of the products also transfers to you at the time of delivery, provided that full payment, including shipping costs, has been received.

Product prices are updated regularly on our website.

Prices include VAT but exclude shipping costs, which will be automatically added to the total in your shopping cart.

Prices and shipping costs are subject to change at any time, but these modifications will not affect already confirmed orders.

In case of an error in the price of a product, we will verify the information before shipping. If the correct price is lower than advertised, we will charge you the lower amount. If the correct price is higher, we will contact you before shipping the product or reject the order, notifying you of the reason.

Payment must be made via PayU, credit card, or debit card on the payment page. We accept most credit and debit cards.

Transactions are subject to verification by the card issuer. We are not responsible if payment is rejected by the issuer. Furthermore, we perform a pre-authorization before product shipment. Your bank may apply additional charges for online payment processing, for which we are not responsible.

Occasionally, we may offer discount codes. These can be used to partially reduce the price of products purchased online, according to the terms and conditions stated in the promotion. Discount codes can only be used once, within the stated validity period and for the specified products. They cannot be redeemed for cash.