Returned products must comply with our return policy detailed below.

You have a legal obligation to take reasonable care of the products while they are in your possession and must return them in the same condition in which you received them (except to the extent necessary to examine them).

Before requesting a return, please ensure that the products meet the following conditions, in accordance with Vera's Terms of Sale:

• Products must be in their original, unworn (except for trying on), unwashed, undamaged, and unused condition. They must include all tags, booklets, special packaging, and accessories. Incomplete, damaged, worn, or altered items will not be accepted.
• Products must be accompanied by a printed copy of the online purchase receipt.
• The return request must be made within 15 (fifteen) days of order delivery.
• The return package must be delivered to the courier company within 5 (five) days of receiving the return authorization by email.
• Returns can only be made from the original shipping country.
• Products must have been purchased online at veratelier.com and not at Vera's physical stores.

Vera reserves the right to refuse any return that does not meet the above requirements.

If you do not comply with the return conditions, we may deduct from the refund an amount proportional to the deterioration of the product, up to its total price.

You may cancel a contract at any time prior to the delivery of your order and up to 15 (fifteen) days thereafter, counting from the day following receipt of the product.

We will issue a refund using the same payment method you used for the purchase. We kindly request that you return items clean, unused, and with all tags attached.

To cancel a contract, you must clearly inform us by completing and signing the cancellation form below, and sending a PDF copy to info@verabyvera.com. Please keep a copy for your records.

Vera Leather Design

I hereby give notice that I cancel my contract of sale of the following goods / for the provision of the following service: ................................................... ...................................................

Order placed on* / Received on*: ............................................

Name of consumer(s): ..............................................

Address of consumer(s): ..............................................

Signature of consumer(s): ..............................................

Date: .............................................. (*Delete as appropriate)

After receiving your cancellation request, we will send you an email with return authorization and instructions for shipping the product, including details about the return address and shipping method.

You must:

• Return the products in their original packaging to ensure protection during transit.
• Attach the return sticker included inside the original package to one side of the package.
• Prepare the items to be returned in the original order box.
• Properly close the shipping package.
• Deliver the package to the courier company within 5 (five) days after receiving the return authorization.

If you cancel a contract under our policy, we will process the refund as soon as possible and, in any case, within 14 days from the date on which:

1. We receive the returned product(s), or
2. We receive evidence that you have sent the product(s) to our returns address (whichever occurs first).

The refund time will also depend on your bank's procedures and policies.

The refund will be issued directly to the credit/debit card or PayU account used for the original purchase and in the same currency.

We will refund the full price of the product(s) (subject to any deductions for use or damage), including standard shipping costs. However, we will not refund the return shipping costs, which will be at your expense. Returns will incur a charge of 9500 COP.

We are not responsible for lost or damaged returns. Refunds will only be issued for properly returned items. If your return does not meet the stated conditions, we will not be able to process the refund and will return the package to you.

If you have any questions or need assistance with your refund, please do not hesitate to contact us.