Privacy Policy

Introduction

Vera Leather Design ("Vera") is committed to protecting and respecting your online privacy. We understand that you do not want the personal information you provide to us to be distributed indiscriminately, so here we explain how we collect information, what we do with it, and what controls you have. This policy (together with our Terms of Use, Terms of Sale, and Cookie Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This Privacy Policy applies to Vera's website located at www.veratelier.com, which is Vera’s e-commerce platform for the sale and purchase of our products (the "Site"). For the purposes of Statutory Law 1581 of 2012, we are the data controller. In this Privacy Policy, "we", "our" and "us" refer to Vera, and "you", "your", "user" refer to the users of the Site.

Please read the following carefully to understand how we collect, use and store your personal data. The Privacy Policy, as well as the Cookie Policy, form part of our Terms of Use and Terms of Sale. By accessing or using our Site, you agree that you have read, understood and are bound by the terms and conditions set forth herein.

We reserve the right to modify this Privacy Policy from time to time by updating it on the Site.

Information We Collect and How We Use It

We process the following categories of personal data when necessary for the performance of a contract between you and us:

  • Information (such as your name, email address, postal and/or delivery and/or billing address, and telephone number) that you provide by filling in forms on the Site, including when you register as a user, subscribe to any service, upload or submit material via the Site, request information, or participate in competitions or promotions that we sponsor.
  • Login and password data in connection with access to your account.
  • Details of transactions carried out by you through the Site, including your payment card data.
  • Communications you send to us, such as problem reports or inquiries about the Site's content.
  • Survey information that we may conduct on the Site for research purposes, should you choose to participate.

We also process this data for our legitimate interests, such as fraud prevention and record keeping.

You are not required to provide us with this information. However, if you choose not to, we may not be able to offer you certain services.

We process the following categories of data for marketing purposes if we have a legitimate interest or if you give us your consent:

  • Email address, name, and gender.
  • Information about how you accessed our digital platform and the IP address used (not personally identifiable, only to improve the service and collect demographic data in an aggregated manner).
  • Browser information, device type, operating system, and activity on the digital platform.
  • Products viewed or searched, page response times, download errors, duration of visits, page interaction, and any phone number used to contact our customer service team.

We use this data for marketing purposes, including:

  • Administering contests and promotions.
  • Processing orders and providing requested services.
  • Communicating with you about products or services in stock or unavailable.
  • Personalizing your experience on the platform.
  • Conducting market research to improve our products and services.
  • Sending relevant information about products and services, if you have not opted out of receiving it.

You can tell us at any time that you do not wish to receive marketing communications, by following the unsubscribe instructions in our emails or by setting your preferences on the Site.

We may also collect information through automatic technologies while you browse the Site, including IP address, browser type, operating system, page response time, download errors, and interaction data.

Your information and third parties

We may share your information with third parties, including:

  • Affiliates and business partners to improve our products and services.
  • Courier companies to deliver shipments.
  • Payment providers to verify credit or debit card details.
  • Companies offering discounts, if you have registered with them.
  • Software providers for customer service management.
  • Advertising networks to display relevant ads.
  • Data analytics companies to improve Site performance.
  • Legal authorities if required by law.

If our company is reorganized or sold, your personal data may be transferred to the new entity.

Cookies

Like many other websites, we use cookies on our Site. Cookies are small files stored in your browser to record your browsing on the site. For more information on how we use cookies, please see our Cookie Policy.

Information security

We are concerned about the security of your personal data and implement measures to protect it against loss, misuse, and alteration. However, data transmission over the Internet is not completely secure, so any submission of information is at your own risk.

To protect your information, we recommend:

  • Logging out and closing your browser after using a public computer.
  • Not sharing passwords.
  • Using strong passwords and changing them frequently.
  • Not reusing the same password on multiple sites.
  • Using updated antivirus software.
  • Notifying us if you suspect unauthorized use of your account.

External links

The Site may contain links to other websites. We are not responsible for their privacy policies or content.

Payment Processing

Payment details provided by you will be encrypted using SSL technology before being sent over the Internet. Payments on the Site are processed through third-party providers, such as PayU. The information provided to these providers is governed by their own privacy policies.

If you are under 18 years old

Our Site is not intended for individuals under 18 years of age. If you are under 18, please stop using our Site. We do not knowingly collect personal information from minors.

Your rights

You have the right to:

  • Withdraw your consent and opt out of receiving marketing emails.
  • Correct and update your account information.
  • Request access, rectification, or deletion of your personal data.
  • Restrict the processing of your data or object to its use for marketing profiles.
  • Data portability, if applicable.

If you wish to exercise any of these rights, please contact us through our Site.