SHIPPING & DELIVERY

How we deliver

Vera ships worldwide, and you will be able to track your order at any time. The cost of shipping your order will be  included in the price. 

Your order will be fulfilled by the delivery date set out in our confirmation or, if no delivery date is specified, then within 30 days after the date of our confirmation, unless there are exceptional circumstances.

Your order will be delivered to the delivery address you specify when placing your order. We cannot deliver to P.O. Boxes or to General Delivery/Post Restate addresses.

If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you. We reserve the right not to deliver to any region that is prohibited by applicable export laws. 

Products comprised within the same order cannot be delivered to different addresses. At this time, we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

When we deliver

Deliveries are made by our trusted courier and/or post agencies take place on Monday to Saturday (or other normal working weekdays in regions that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. Please note that the courier may require deliveries to be signed for.

Please note that all orders are subject to verifications, in particular the billing and shipping addresses and the means of payment. If required, we may request additional identification information. Such verifications can extend the delivery time for up to one week from those quoted in the order confirmation.

The delivery may also be delayed depending on order verification and availability of the products. Vera is not responsible for any unexpected delays occurring during the shipment.

If you order product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. If you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included, then you will be responsible for reclaiming duty directly from your local customs office.

Please also note that you must comply with all applicable laws and regulations of the region for which the product(s) are destined. We will not be liable for any breach by you of any such laws.

How to track your order

Vera will send you emails during the order process to keep you informed of the status of your purchase. You may track the delivery of your order by using the tracking number provided by the courier. You will find the tracking number for your order in the shipping confirmation email. 

Duties and Taxes

If you are ordering from within your own customs zone or region, import duties will not be applicable, however, you may have to pay VAT or local sales taxes.

For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or later, depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.

Risk and ownership 

The product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the product(s), including any delivery charges, has been received.

Price and Payment

The price of products is as quoted on our website from time to time. Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping cart.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation.

Our website contains many products, and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge you the lower amount. If a product’s correct price is higher than the price stated on the website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

Payment for all orders must be made by PayU, PayPal credit or debit card on the checkout page. We accept payment by most major credit and debit cards.

You should be aware that online payment transactions are subject to validation checks by your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card, and products will not be dispatched until this pre-authorization check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.


Returns

RETURNS POLICY

Returned products must conform to our returns’ policy below. 

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). 

Before requesting a return, please make sure the products comply with the following conditions, in accordance with Vera Terms of Sale:

  • The products must be in their unworn (other than to try them on), unwashed, undamaged and unused original condition, with all labels, leaflets, any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted.

  • The products must be accompanied by the print of the purchase receipt to be sent online. 

  • The return must be requested within 15 (fifteen) days from delivery of the order.

  • The return parcel must be handed to the courier within 5 (five) days from receiving return authorization from us by email. 

  • The parcel can only be returned from the original shipping country.

  • The products were purchased online on verabyvera.com and not in Vera stores. 

Vera reserves the right to refuse return of any merchandise that does not meet the above return requirements.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the product(s) up to the full price of the product(s).

HOW YOU RETURN AN ITEM

You may cancel a contract at any time before your order is delivered and up to 15 (fifteen) days afterward, beginning on the day after you received the products.

To cancel a contract, you must clearly inform us by completing and signing the cancellation form given below and sending a PDF copy of it to the email address info@veratelier.com.

We will send you a separate email giving a return authorization and providing you instructions for the return of the product(s) which will include the details on return shipping and the return address. 

You should:

Return products in their original packaging to ensure the necessary protection when in transit, place the sticker bag found inside the original package on one of the sides, prepare the items you wish to return to the original order box. Properly close the shipping parcel, hand the shipping parcel to the courier within 5 (five) days from receiving return authorization from us by email.

HOW WE REFUND

If you cancel a contract between us in accordance with our policy, we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the product(s) to our returns address. However, this also depends on the required time from the customer’s bank procedures and policies.

The refund will be issued straight after the return has been accepted, directly to the credit/debit card, PayU or PayPal account used to make the original purchase and in the same currency.

We will refund the price of the product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the product(s) to us, and you are responsible for those costs. 

We will not be able to accept liability for lost or damaged returns. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you. 

Should you have any questions or require assistance with your refund, please do not hesitate to contact us.